What is included in my service?
Your experience at cityWell is designed to feel restorative, relaxing, and elevated. Many of our body treatments, scrubs, and packages include access to our luxurious indoor and outdoor (seasonal) showers, as well as time to relax in our backyard oasis before or after your appointment. Enjoy seasonal fruit, tea, and filtered water as part of your visit.
What services does cityWell currently offer?
We offer an array of indoor and outdoor hot stone and aromatherapy massages, including pre- and postnatal massage. We are offering curated packages for one and two, as well as face and body treatments and body scrubs. In addition, we host private parties and events. All massage and body treatments are provided by experienced, licensed massage therapists.
What sets cityWell apart?
This “hidden gem,” as it is often referred to by clients, offers a unique experience, with treatments provided in a serene indoor-outdoor urban setting. We are mindful not to have too many people in the space at one time, which often gives the experience a more private feel.
In addition to working with exceptional massage therapists, customized aromatherapy and hot stones are included in our massage sessions. Whenever possible, our clients also have access to our peaceful backyard
space, as well as indoor and outdoor showers, all designed to extend the experience beyond the treatment itself. Tea, citrus water, and fresh fruit are always included.
Is hydrotherapy included with my service?
Our hydrotherapy amenities (steam, sauna, soaking tub, and cold plunge) are currently unavailable until further notice. We appreciate your understanding and look forward to reintroducing them in the future.
Can I enjoy the outdoor space before or after my treatment?
Whenever possible, we encourage our clients to take their time and enjoy our indoor lounge and outdoor spaces as part of their experience. You are welcome to relax in our backyard before or after your treatment and enjoy tea, citrus water, and seasonal refreshments.
If you would like to arrive early for your appointment, please let us know in advance so we can best accommodate you.
Guests are also welcome to bring a bathing suit if they would like to enjoy our indoor or outdoor showers as part of their visit.
Do you offer private bookings, small group experiences, or event rentals?
Yes – we love hosting gatherings of all kinds. Whether you’re planning a small group experience or a larger celebration, cityWell offers a unique and tranquil setting both indoors and in our backyard oasis.
Private bookings include access to our outdoor space with lounge areas and a fire pit, creating a relaxed and welcoming environment for your group. It’s a beautiful and affordable way to celebrate a birthday, graduation,
or simply spend meaningful time together. You are welcome to bring your own food and beverages (a small fee applies), allowing you to personalize your gathering.
We also offer full private rentals for special occasions such as intimate weddings, celebrations, and events. Our space can be tailored to your vision – please reach out to us directly to discuss options and availability.
Are you appointment-only?
Yes, we are an appointment-only space. This allows us to offer a calm, personalized, and attentive experience for all of our clients.
Are cell phones allowed at cityWell?
We encourage you to silence your phone to allow yourself to relax and fully enjoy the moment. If you do need to use your phone, please be mindful of other guests. That being said, if you feel inspired to capture your experience, we love it when you share and tag us @citywellbrooklyn 📸
Arrival time
We recommend arriving about 5 minutes before your appointment to check in, change into a robe if you would like, and ease into your experience.
Late arrival
Our appointments are carefully timed to honor each guest’s experience. Late arrivals may result in a shortened service, and we are not able to extend beyond the scheduled time.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or changes. Late cancellations or no-shows may be subject to being charged in full. Full details can be found here.
What are my payment options?
We accept cash, all major credit cards, Apple Pay, Venmo, and cityWell gift cards (which never expire). A credit card is required to hold your booking. If you would like to pre-pay, you can do that over the phone.
Is gratuity included?
Gratuity is not included, but always appreciated. You may tip in cash, Venmo, or add it to your payment at checkout.
Personal items
We recommend leaving valuables at home. Lockers are available for your belongings, but we are not responsible for lost or stolen items. Lost items will be held for up to two months.
Can I book services while pregnant?
We offer prenatal (and post-natal) massage and additions to treatments such as clay masks, gentle scrubs, foot soaks, and foot massages. If you have any concerns, we recommend consulting with your doctor before
booking.