Important Info Before You Arrive

  • cityWell has designated hours for both women and all genders – please click here for hours
  • Open steam includes one towel (additional towels are available to rent or bring your own!)
  • You must be 18 years of age or older
  • No outside food or drink allowed in the open steam area (filtered water & hot tea provided)
  • Drink plenty of water prior to use the steam room to prevent dehydration
  • If you are fasting, please alert cityWell staff and avoid extended use of any hydrotherapy
  • Full bathing suits must be worn
  • Please avoid the hydrotherapy if your are pregnant or have any health concerns
  • Limit your time in the steam room/hydro tub/sauna/showers to a maximum of 10 minutes at a time
  • Leave your cell phone at home or in the lockers (you deserve a break!)
  • Please keep talking to a minimum

cityWell boutique

Bathing suit bottoms, flip flops, aromatherapy rollers and sprays, bath salts, body scrubs and eye pillows are available for purchase.

Reservations/Deposits

Reservations are recommended, walk-ins available. Any service reservation exceeding $200 requires a $100 credit card deposit. Deposits are refundable if services are cancelled 24 (though 48 is appreciated) hours before appointment.

Arrival Time

Please arrive a few minutes prior to your appointment. Late arrivals will not receive an extension of scheduled service times and will be charged for full service fees.

Cancellation/Reschedule

We require a minimum of 24 hours advance notice for cancellation/rescheduling of services. If you are within this booking time, you are already confirmed for your services and the cancellation policy will be in effect.
Without this notification you will be billed half of the scheduled service fees.

Payment Options

We accept cash and all major credit cards.

Gratuity

Tips are not required but always appreciated.

Group Reservations

For reservation of three people or more, please call us at 347-294-0100 or info@citywellbrooklyn.com ahead to ensure availability.

Personal Belongings

Please keep your valuables at home as we are not responsible for lost or stolen items.

Health Conditions

Please advise us upon booking of any allergies or health conditions, and especially if you are pregnant.

Private rentals

Our space is available for private events. It is a great way to get friends and family together in a beautiful and healthy environment. To inquire about availability, please fill out our party request form.

 

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