Your Experience

Good to Know

  • cityWell has designated hours for both women and co-ed – please click here for hours
  • Open steam includes one towel (additional towels are available to rent or bring your own!)
  • You must be 18 years of age or older
  • No outside food or drink allowed in the open steam area (filtered water & hot tea provided)
  • Drink plenty of water prior to use the steam room to prevent dehydration
  • Full bathing suits may be worn but are not necessary (bathing bottoms are required and can be bought at the Well boutique)
  • Please avoid the open steam if your are pregnant or have any health concerns
  • Limit your time in the steam room/and showers to a maximum of 15 minutes at a time
  • Leave your cell phone at home or in the lockers (you deserve a break!)
  • Please keep talking to a minimum


the Well boutique

Bathing suit bottoms, flip flops, aromatherapy rollers and sprays, bath salts, body scrubs and eye pillows are available for purchase.


Your credit card information will be required at the time of booking to guarantee your reservation. We will hold this information as part of our cancellation policies and only to make necessary charges to your account on the date of your scheduled service. Reservations are recommended, walk-ins available.

Arrival Time

Please arrive a few minutes prior to your appointment. Late arrivals will not receive an extension of scheduled service times and will be charged for full service fees.


We require a minimum of 24 hours advance notice for cancellation/rescheduling of services. If you are within this booking time, you are already confirmed for your services and the cancellation policy will be in effect.
Without this notification you will be billed half of the scheduled service fees.

Payment Options

We accept cash and all major credit cards.


Tips are not required but always appreciated.

Group Reservations

For reservation of three people or more, please call us at 347-294-0100 or ahead to ensure availability.

Personal Belongings

Please keep your valuables at home as we are not responsible for lost or stolen items.

Health Conditions

Please advise us upon booking of any allergies or health conditions, and especially if you are pregnant.

Private rentals

Our space is available for private events. It is a great way to get friends and family together in a beautiful and healthy environment. To enquire about availability, please email